Shipping & Returns

How long an order takes

Every item is made for your order, so the total time is production plus delivery.

Production: 2–5 working days. This is the time our fulfilment partner needs to make and quality-check the item before it leaves the facility. You receive a tracking link by email at the moment it is handed to the carrier.

Delivery times

Delivery time runs after production, not from the order date. These are estimates, not guaranteed dates.

Orders placed at the end of a week enter production on the next working day. Peak periods and customs inspections can push the upper end of these windows further.

Shipping costs

Shipping is calculated at checkout, before you pay, based on your delivery address and the contents of your basket. The amount shown at checkout is the amount charged — there are no surcharges afterwards.

Free shipping applies to standard delivery within Germany on orders of €55 or more. It does not apply to express delivery or to orders shipped outside Germany.

We currently ship to Germany, the European Union, Switzerland, the United Kingdom, Norway, the United States, Canada, Japan, Australia, New Zealand, South Korea, Singapore, Hong Kong, Malaysia, Israel and the United Arab Emirates. If your country is not listed, we cannot deliver to you yet.

Customs, duties and import taxes

For deliveries outside the European Union, customs duties, import taxes and carrier handling fees may be charged by the authorities of the destination country. These charges are not included in our prices and are payable by the recipient directly to the relevant authority or carrier.

We have no influence on the amount of these charges and cannot estimate them for you. Please check with your local customs office before ordering if this matters to you.

If a parcel is refused at customs and returned to us, we will refund the price of the goods less any costs actually incurred by us in the return.

Undeliverable and unclaimed parcels

Please check the delivery address carefully before ordering. If a parcel cannot be delivered because of an incorrect or incomplete address, or is not collected from a pickup point within the carrier's holding period, and is returned to us, we will contact you. A re-shipment can be arranged against payment of the shipping costs again.

Damage in transit

Please check your parcel on arrival. If an item arrives damaged, contact us with a photograph of the item and the outer packaging and we will replace it or refund you at no cost to you. Reporting damage promptly helps us pursue the carrier, but your statutory rights are not affected if you report late.

Returns — consumers in the EU and EEA

If you are a consumer in the European Union or the European Economic Area, you have a 14-day right of withdrawal. The full conditions, including who bears the return postage and the model withdrawal form, are set out in our Right of Withdrawal notice.

The quickest way is the online withdrawal function — it takes under a minute and gives you a timestamped confirmation by email.

Please return items in a condition that allows them to be assessed, ideally in their original packaging. You are not required to keep the original packaging, and its absence does not remove your right of withdrawal.

Returns — orders outside the EU and EEA

The 14-day right of withdrawal comes from EU consumer law and does not apply to orders placed from outside the European Union and European Economic Area. If you are ordering from one of those countries, please choose carefully.

This does not affect faulty goods: wherever you are, if an item arrives damaged, defective or not as described, we will replace it or refund you in full at no cost to you.

Faulty goods

Statutory warranty rights (§§ 434 ff. BGB) apply in full and independently of the withdrawal right. If an item is defective, write to us and we will remedy it at no cost to you.