Shipping & Returns

How long an order takes

Every item is made for your order, so the total time is production plus delivery.

Production: 2–5 working days. This is the time our fulfilment partner needs to make and quality-check the item before it leaves the facility. You receive a tracking link by email at the moment it is handed to the carrier.

Where we ship

We ship to Germany and to every country in the European Union. We do not ship outside the EU at the moment. If your country is not offered at checkout, we cannot deliver there yet.

Delivery times

Delivery time runs after production, not from the order date. These are estimates, not guaranteed dates.

Orders placed at the end of a week enter production on the next working day. Peak periods can push the upper end of these windows further.

Shipping costs

Shipping is a flat rate of €4.49 per order. It does not change with the number of items in your basket — two bags cost the same to ship as one.

Orders of €69 or more ship free. The flat rate falls away on its own at checkout; there is no code to enter. The threshold is measured against the value of the goods.

The amount is calculated at checkout from your delivery address and shown in full before you pay. What is shown is what is charged. There are no surcharges afterwards.

If you have selected a destination outside the euro area, both figures are converted and shown in that currency.

Damage in transit

Please check your parcel on arrival. If an item arrives damaged, contact us with a photograph of the item and the outer packaging and we will replace it or refund you at no cost to you. Reporting damage promptly helps us pursue the carrier, but your statutory rights are not affected if you report late.

Undeliverable and unclaimed parcels

Please check the delivery address carefully before ordering. If a parcel cannot be delivered because of an incorrect or incomplete address, or is not collected from a pickup point within the carrier's holding period, and is returned to us, we will contact you. A re-shipment can be arranged against payment of the shipping costs again.

Returns

As a consumer in the European Union you have a 14-day right of withdrawal. The full conditions, including who bears the return postage and the model withdrawal form, are set out in our Right of Withdrawal notice.

The quickest way is the online withdrawal function — it takes under a minute and gives you a timestamped confirmation by email.

Please return items in a condition that allows them to be assessed, ideally in their original packaging. You are not required to keep the original packaging, and its absence does not remove your right of withdrawal.

Faulty goods

Statutory warranty rights (§§ 434 ff. BGB) apply in full and independently of the withdrawal right. If an item is defective, write to us and we will remedy it at no cost to you.